FAQs

How do I know if I have a water leak?
Water leaks often go unnoticed until significant damage has occurred. Common signs include unexplained increases in your water bill, damp spots on walls or ceilings, or hearing water running when no taps are in use. If you suspect a leak, it's best to call a professional plumber to assess the situation and prevent further damage.
Why is my water pressure low?
Low water pressure can be caused by several factors, including clogged pipes, leaks, or problems with the main water supply. Sometimes, sediment build-up in your pipes or issues with your water heater can also cause this. A plumber can help diagnose and resolve low water pressure issues quickly.
What should I do if my toilet is constantly running?
A running toilet usually means there’s a problem with the flapper or fill valve. This issue can waste a lot of water, increasing your utility bills. If replacing these parts doesn’t stop the toilet from running, contact a plumber to inspect the system.
Why do I keep getting blocked drains?
Blocked drains are often caused by the build-up of hair, grease, soap, or foreign objects. If blockages are frequent, there might be a larger problem in the sewer line, such as tree root intrusion or pipe damage. Routine maintenance and professional drain cleaning can help avoid repeated blockages.
How can I prevent my pipes from bursting in winter?
Pipes can burst when the water inside them freezes and expands. To prevent this, insulate any exposed pipes, especially in areas like attics, basements, and crawl spaces. Keeping your home heated, even when you're away, can also help prevent freezing.
Why is my hot water running out so quickly?
Running out of hot water could mean your water heater is too small for your household’s needs, or it may need repair or maintenance. Sediment buildup in the tank can also reduce its efficiency. A plumber can help you determine if it’s time to upgrade or service your water heater.
How often should I have my plumbing inspected?
It’s recommended to have your plumbing inspected every two years, but this can vary depending on the age of your home and the condition of your system. Regular inspections can help catch issues before they become major problems, saving you time and money on costly repairs.
Can I use chemical drain cleaners?
While chemical drain cleaners can provide a quick fix, they often damage pipes over time, especially if used frequently. For a long-term solution, it’s better to use natural remedies or call a plumber for a professional drain cleaning service.
What should I do if I smell gas?
If you smell gas, leave your home immediately and call your utility company or emergency services. Gas leaks are extremely dangerous and should be handled by professionals. Do not attempt to locate or fix the leak yourself.
How do I find a reliable plumber near me?
When looking for a reliable plumber, check reviews, ask for referrals from friends and family, and make sure the plumber is licensed and insured. Transparent pricing and a solid reputation for quality work are also key factors. To find a reliable plumber, ask for recommendations from friends and family, and check online reviews for local professionals. Ensure they are licensed and insured, obtain multiple quotes, and look for warranties or guarantees on their work.
Why is my drain clogged and how can I prevent it?
Clogged drains are one of the most common plumbing issues homeowners face. Drains can become blocked due to a buildup of hair, soap scum, grease, or debris. To prevent clogs, regularly clean drains using a drain snake or hot water flush. Avoid pouring grease down the drain and consider using drain covers to catch hair and debris.
What are the signs of a leaking pipe?
Leaking pipes can cause extensive damage if not addressed. Signs include water stains on walls or ceilings, unexplained increases in your water bill, the sound of running water when no taps are on, and mold growth. If you notice any of these signs, it’s crucial to call a plumber immediately.
How often should I service my hot water system?
Regular maintenance of your hot water system can extend its lifespan and ensure efficiency. It is recommended to have your hot water system serviced every 1-2 years. Servicing can help identify issues such as sediment buildup, corrosion, or thermostat problems before they lead to larger issues.
What is pipe relining and when is it needed?
Pipe relining is a modern method of repairing damaged pipes without needing to dig up your yard. It involves inserting a resin-coated liner into the pipe, which hardens to form a new pipe inside the old one. Pipe relining is ideal when pipes are damaged by tree roots or have cracks, but are otherwise structurally sound.
How do I know if tree roots are causing a blockage in my pipes?
Tree roots can invade underground pipes, leading to blockages and damage. Signs include slow-draining water, recurring clogs, gurgling sounds in your drains, and wet patches in your yard. A CCTV drain inspection can confirm if tree roots are causing the problem, and a professional plumber can recommend the best solution.

What services do you offer?
We provide a range of plumbing services, including residential and commercial plumbing, drain cleaning, leak detection, hot water system installation and repairs, toilet installation, and emergency plumbing services.
How do I know if I need to call a plumber?
Signs you may need to call a plumber include leaking pipes, slow or clogged drains, unusual sounds from your plumbing, water stains on walls or ceilings, and fluctuating water pressure.
What should I do in case of a plumbing emergency?
Turn off the water supply to prevent further damage, call us immediately, and if necessary, try to contain the situation (like using towels to soak up spills) until we arrive.
Do you offer emergency plumbing services?
Yes, we provide 24/7 emergency plumbing services for urgent issues like burst pipes, severe leaks, and clogged drains.
What are your service areas?
We proudly serve Sydney West, Northwest, and North Shore areas. Please check our website for specific suburbs covered.
How can I prevent clogged drains?
To prevent clogs, avoid putting grease or food scraps down the sink, use drain screens, and regularly clean your drains with hot water or a vinegar and baking soda mixture.
What causes low water pressure?
Low water pressure can be caused by clogged pipes, leaks, faulty fixtures, or issues with the municipal water supply.
Can tree roots really invade my plumbing?
Yes, tree roots can infiltrate sewer lines through small cracks, leading to blockages and significant plumbing issues.
What is the difference between a plumber and a pipe fitter?
Plumbers focus on installing and repairing plumbing systems, while pipe fitters specialize in assembling and installing piping systems for various applications.
How can I tell if my plumbing system is outdated?
Signs of an outdated plumbing system include frequent leaks, low water pressure, old fixtures, and the use of lead pipes. If you notice these, it may be time for an upgrade.
What are your payment options?
We accept various payment methods, including cash, credit/debit cards, and bank transfers. Please ask us for more details during your service.

Do you provide warranties on your work?
Yes, we offer warranties on our services and installations, ensuring peace of mind and quality workmanship.
How can I ensure my toilet is functioning properly?
Regularly check for leaks, keep the tank clean, and ensure that it flushes completely. If you notice any issues, it’s best to call a plumber.
What should I do if my toilet is overflowing?
First, turn off the water supply to the toilet and try to clear the blockage using a plunger. If the problem persists, call us for immediate assistance.
What causes a water heater to make noise?
Noises can be caused by sediment buildup, a failing heating element, or issues with the water supply. It's best to have it inspected if you hear unusual sounds.
What is hydro jetting?
Hydro jetting is a powerful cleaning method that uses high-pressure water to clear blockages and clean pipes, restoring them to optimal flow.
Do you provide plumbing maintenance services?
Yes, we offer routine maintenance services to help prevent plumbing issues and keep your systems running smoothly.
How do you determine the cost of plumbing services?
We assess the specific plumbing issue, including labor, materials, and time required for the job, providing a transparent quote before we start. Our pricing is tailored to meet your individual needs, not a one-size-fits-all approach. We offer personalized consultations where we sit down with you to discuss the work and address any questions you may have.
How can I improve my water quality?
Installing a water filtration system or water softener can help improve the taste, odor, and quality of your water supply.
What are your hours of operation?
We are available 24/7 for emergency services, and our regular service hours are Monday to Friday, from 7AM to 3 PM.
Do you provide free estimates?
Yes, we offer free estimates for our services, so you know the expected costs before any work begins.
What is the best way to clean my drains?
Regularly using a mixture of vinegar and baking soda can help clean drains. For more stubborn clogs, professional drain cleaning may be necessary.
How do I prevent frozen pipes in winter?
Insulate pipes in unheated areas, keep a steady temperature in your home, and let faucets drip during extreme cold.
What are the benefits of tankless water heaters?
Tankless water heaters provide hot water on demand, save space, and typically have a longer lifespan compared to traditional tank heaters.
Why is my toilet constantly running?
A running toilet may be due to a faulty flapper valve, a misadjusted float, or a worn-out fill valve that needs to be replaced.
What should I do if I smell gas near my appliances?
Evacuate the area immediately and call your gas company or emergency services. Do not turn on any electrical switches or flames.
How can I tell if I have hard water?
Signs of hard water include mineral buildup on faucets and showerheads, soap not lathering well, and dry skin and hair.
What is a plumbing inspection?
A plumbing inspection involves a thorough assessment of your plumbing system to identify potential issues, code violations, or needed repairs.
How can I prevent a sump pump failure?
Regular maintenance, testing the pump periodically, and ensuring the discharge line is clear can help prevent failures.
What materials do you use for pipe replacement?
We use a variety of high-quality materials, including PVC, copper, and PEX, depending on the specific plumbing needs and regulations.
What should I do if my dishwasher leaks?
Turn off the water supply to the dishwasher, remove any dishes, and call us to inspect and fix the leak promptly.

Why should I choose Ohana Plumbing?
At Ohana Plumbing, we prioritize trust, transparency, care, and education, delivering exceptional service with every job. Our knowledgeable team is committed to empowering customers with the information they need, ensuring you receive reliable, tailored solutions that meet your specific plumbing needs. With a focus on building lasting relationships, we strive to exceed your expectations and provide peace of mind through our honest practices and quality workmanship.
What is Ohana Plumbing's mission?
Our mission is to change the plumbing industry by prioritizing trust, transparency, education, and exceptional service, empowering our customers to make informed decisions about their plumbing needs.
Are you a family-owned business?
Yes, Ohana Plumbing is a family-owned and operated business, and we take pride in treating our customers like family, ensuring quality and care in every service we provide.
What areas do you serve?
We proudly serve Sydney West, Northwest, and North Shore, providing reliable plumbing solutions to both residential and commercial customers.
How can I request a quote for plumbing services?
You can request a quote by contacting us through our website, giving us a call, or scheduling a one-on-one consultation to discuss your plumbing needs.
How do you ensure quality and safety in your services?
Our team is licensed and insured, and we adhere to industry regulations and safety standards to provide high-quality plumbing solutions that you can trust.
What sets Ohana Plumbing apart from other plumbing companies?
We differentiate ourselves through our commitment to education, transparency, and personalized service, ensuring that our customers feel informed and confident in their plumbing decisions.
How can I provide feedback on your services?
We welcome your feedback! You can share your experience with us through our website, social media, or by contacting us directly. Your input helps us improve our services.
What payment methods do you accept?
We accept various payment methods, including cash, credit/debit cards, and bank transfers, making it convenient for you to settle your plumbing service charges.
Do you offer financing options for plumbing services?
Yes, we offer financing options to help you manage your plumbing expenses, making it easier to afford necessary repairs and installations.
What is your service response time for emergencies?
We strive to respond to emergency service requests as quickly as possible, typically within a few hours, depending on the situation and your location.
Do you conduct background checks on your technicians?
Yes, we conduct thorough background checks on all our technicians to ensure they are qualified, trustworthy, and committed to providing quality service.
How do you handle customer complaints or concerns?
We take customer feedback seriously. If you have a complaint or concern, please contact us directly, and we will address it promptly and work towards a resolution.
What kind of training do your plumbers undergo?
Our plumbers receive ongoing training to stay updated on the latest plumbing techniques, technologies, and regulations, ensuring they provide the best service possible.
How can I stay informed about Ohana Plumbing's services and promotions?
You can stay informed by subscribing to our newsletter, following us on social media, and checking our website regularly for updates, tips, and special offer
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    Ohana Plumbing is a locally owned and operated business committed to serving our community with quality plumbing solutions. With years of experience and a dedicated team of professionals, we pride ourselves on delivering exceptional customer service and workmanship. Our mission is to ensure your plumbing systems run smoothly, so you can focus on what matters most.

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